Conference Day One: Tuesday 26 August 2008

8.30 Registration

9.00 Chairman’s Welcome And Opening Remarks

Steve Wareham
Director of MSP Operations
METROPOLITAN AIRPORTS COMMISSION

Introduction And Key Trends

9.20 Keynote Address: The Retailer/airport Partnership Approach To Retail Planning

Scott Raisin
Chief Executive Officer
LEGARDÈRE SERVICES ASIA PACIFIC

10.10 External Trends And Their Impact On Non-Aeronautical Revenue

• The credit crisis and impact of the North American economy on the overall spend at airports
• We know that the oil prices are affecting the airlines but what about the airports?
• The increasing need for space for security measures – will it ever stop infringing on the retail space?
• Are more airlines an advantage or a disadvantage to revenue?

François Martel
Director
JACOBS CONSULTANCY

Optimise Your Retail Offering

11.30 Domestic Airport Retail Vs. International Airport Retail

• First time in Indian Airports
• Same customer, different outlook!
• Spending patterns and categories involved – Why?
• Current best practices at Bengaluru International Airport

Shriram Sanjeevi
Senior Manager, Travel Retail
BANGALORE INTERNATIONAL AIRPORT LIMITED

13.40 Case Study: Retail Options For City Centre Business Airports - Looking At London City

• The advantages and disadvantages of being an inner city airport
• Catering for business travelers
• Other non-aeronautical revenue streams

Richard Gooding
Chief Executive
LONDON CITY AIRPORT

14.20 New Integrated Passenger Terminal, Mumbai – An Insight Into The Process And A Commercial Vision Of The Future

• A vision for the new integrated passenger terminal
• Defining and selection a commercial team
• Analysing and defining the commercial requirements
• Exploring the planning options
• A vision for the departures retail lounges

Robbie Gill Managing Director THE DESIGN SOLUTION

Siddharth Sahgal General Manager, Retail MUMBAI INTERNATIONAL AIRPORT PVT LTD

15.30 Develop The Right Retail Mix For A New Or Expanding Terminal

• Select the right brands/retailers for your customer base
• Ensure a compact selection of the various services required by passengers on both the airside and landside

Marion Charlton
General Manager, Commercial
GOLD COAST AIRPORT

16.10 Understanding The Importance Of Ambience In Increasing Sales

• How important is improving ambience in increasing passenger satisfaction and sales
• A look at how Athens Airport achieved this

Danae Vogiatzi
Manager, Retail Services
ATHENS INTERNATIONAL AIRPORT S.A.

17.00 Chairman’s Closing Remarks And End Of Day One

[ Register Now] · [ Next: Conference Day Two: Wednesday 27 August 2008 ]